88zz Privacy Policy

1. Who We Are

88zz is an online betting and casino platform accessible at https://88zz.im, operated for the benefit of players across Bangladesh. Our platform provides cricket betting, live dealer casino games, slot games, crash games, and related entertainment services to registered adult members. All services are provided in English and all financial transactions are denominated in Bangladeshi Taka (BDT / ৳).

For the purposes of this Privacy Policy, "88zz", "we", "us", and "our" refer to the operator of the 88zz Platform. "You" and "your" refer to any individual who accesses the 88zz website, registers an account, or otherwise interacts with our services. "Personal data" means any information that can be used to identify you, directly or indirectly, as an individual.

Questions about this Privacy Policy or how 88zz handles your data should be directed to our support team at [email protected]. We aim to respond to all privacy-related enquiries within five Working Days (Bangladesh Standard Time, BST UTC+6).

2. Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by 88zz in connection with your use of the 88zz Platform, including the website at https://88zz.im, all account management functions, the cashier and payment system, the sportsbook, the casino, promotional communications, and customer support interactions.

This policy applies to all registered players and to visitors who browse the 88zz Platform without creating an account. It applies regardless of the device you use to access the Platform — desktop, laptop, tablet, or mobile browser.

This Privacy Policy should be read alongside the 88zz Terms & Conditions and Responsible Gaming Policy, both of which are available on the Platform. Where this Privacy Policy conflicts with any other document, this Privacy Policy governs in respect of data privacy matters.

3. Personal Data We Collect

88zz collects personal data through several channels: directly from you when you register or interact with our services, automatically through your use of the Platform, and in limited cases from third-party verification and payment partners. The categories of personal data we collect are described in the table below.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where specifically required for responsible gaming purposes (for example, where you voluntarily disclose a gambling-related health concern in a self-exclusion request).

You are not required to provide all of the above data simply to browse the 88zz website. However, full account registration and use of the Platform's deposit, betting, and withdrawal features requires provision of Identity, Contact, and Financial data as a minimum. Incomplete account information may delay or prevent withdrawal processing.

4. How We Use Your Data

88zz uses the personal data we collect for the following purposes. We process data only for the purposes listed here and do not use your data for any purpose that is incompatible with those for which it was originally collected without obtaining your prior consent.

• Account Registration and Management: To create and maintain your 88zz account, verify your identity and age (21+ requirement), and administer your account settings and preferences.
• Service Delivery: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and Bangladeshi bank channels; to settle bets and casino game outcomes; and to make all platform features available to you as a registered member.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, money laundering, multi-accounting, and other prohibited conduct as defined in the 88zz Terms & Conditions.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, to apply deposit limits, cooling-off periods, and self-exclusion requests, and to fulfil our responsible gaming obligations to players in Bangladesh.
• Customer Support: To respond to your enquiries, complaints, and data access requests; to maintain records of support interactions; and to improve our support processes.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including record-keeping requirements, anti-money-laundering obligations, and responses to lawful requests from relevant authorities.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, seasonal promotions (including BPL season, Eid, and Pohela Boishakh offers), and other marketing messages via email or SMS. You may withdraw consent at any time through your account settings or by contacting [email protected].
• Platform Improvement: To analyse aggregated usage data, understand how players interact with the Platform, identify technical issues, and improve the overall quality of the 88zz service.

5. Legal Bases for Processing

88zz processes your personal data under the following legal bases, depending on the nature of the processing activity:

• Performance of a Contract: Processing that is necessary to provide you with the services described in the 88zz Terms & Conditions — including account creation, payment processing, bet settlement, and customer support — is carried out on the basis that it is necessary for the performance of the contract between you and 88zz.
• Legal Obligation: Where 88zz is required to process your data to comply with applicable law — such as anti-money-laundering record-keeping, identity verification, or responding to lawful authority requests — processing is carried out on the basis of a legal obligation.
• Legitimate Interests: 88zz processes certain data (including technical and usage data) on the basis of its legitimate interests in operating a secure, reliable, and fraud-free platform for all players. We carry out a balancing assessment to ensure that our legitimate interests do not override your fundamental privacy rights.
• Consent: Where processing is based on your consent — principally for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. Withdrawal of consent for marketing does not affect your ability to use the 88zz Platform.

6. Data Sharing and Third Parties

88zz does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.

• Payment Processors: When you make a deposit or request a withdrawal, 88zz shares the minimum necessary financial data with the relevant payment processor — bKash, Nagad, Rocket, Upay, or your chosen Bangladeshi bank — to facilitate the transaction. Each processor's own privacy policy governs how they handle that data.
• Game Providers: When you play a game powered by a third-party studio (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others), technical session data is shared with the provider's system to run the game. This data is used for game operation and fair play verification only.
• Identity Verification Services: Where 88zz uses a third-party identity verification service to check your government-issued ID documents, your identity data is processed by that service under a strict data processing agreement with 88zz.
• Responsible Gaming Partners: In connection with self-exclusion programmes or problem gambling support, anonymised or pseudonymised data may be shared with relevant support organisations where you have requested such assistance.
• Legal and Regulatory Authorities: 88zz may disclose personal data to relevant authorities in Bangladesh or elsewhere if required to do so by law, court order, or in connection with an investigation into fraud, money laundering, or other serious legal matters. We will notify you of such disclosure where we are legally permitted to do so.
• Business Transfers: In the event that 88zz undergoes a corporate restructuring, merger, or transfer of its business operations, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and your rights under this policy will be preserved.

7. Cookies and Tracking Technologies

The 88zz Platform uses cookies and similar tracking technologies to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device by a website server. Cookies do not contain executable code and cannot harm your device.

88zz uses the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function. They maintain your login session, remember your account preferences, and support the security features of the site. You cannot opt out of strictly necessary cookies without losing core Platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised information about how visitors interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data helps 88zz improve the Platform. It is not used to identify individual users.
• Functionality Cookies: These cookies remember your chosen settings — such as language preference, display options, and responsible gaming limits you have configured — so that you do not need to re-enter them on each visit.
• Marketing and Targeting Cookies: Where you have provided consent, these cookies allow 88zz to show you relevant promotional content related to offers on the Platform. No 88zz marketing cookie is used to track your activity on other websites.

You can control and manage cookies through your browser settings. Disabling certain cookies may affect your experience of the Platform. Note that strictly necessary cookies cannot be disabled while you are actively using a logged-in session on 88zz.

8. Data Retention

88zz retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account plus a period of five years following account closure, to meet anti-money-laundering record-keeping obligations and to resolve any disputes that may arise after closure.
• Transaction Records: Financial transaction records (deposits, withdrawals, bet settlements) denominated in BDT are retained for a minimum of five years from the date of the transaction.
• Gaming Activity Logs: Detailed gaming activity data is retained for up to three years and may be retained longer where required for the investigation of a dispute or suspected fraudulent activity.
• Support Communications: Customer support tickets and email correspondence are retained for up to three years following resolution of the relevant matter.
• Marketing Consent Records: Records of your consent to or opt-out from marketing communications are retained for the lifetime of your account to demonstrate compliance with consent obligations.
• Technical Logs: Server and access logs containing IP address and technical session data are retained for up to 12 months for security and fraud detection purposes.

When personal data is no longer required for the relevant retention period, 88zz securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.

9. Data Security

88zz takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the 88zz Platform.
• Encryption of sensitive data at rest, including financial data and identity documents stored on 88zz servers.
• Strict access controls limiting data access to authorised 88zz personnel and service providers who require it for legitimate operational purposes.
• Regular security assessments and vulnerability testing of the Platform infrastructure.
• Monitoring of account activity for unusual patterns consistent with unauthorised access or fraud.
• Secure transmission protocols for all payment processing interactions with bKash, Nagad, Rocket, and banking partners.

Despite these measures, no internet transmission or electronic storage system is completely secure. In the event of a data breach that poses a risk to your personal data, 88zz will notify affected players and take all reasonable steps to contain and mitigate the breach as promptly as possible.

10. Your Rights

As an 88zz player and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your account username and a description of your request. We will respond within a reasonable period.

• Right of Access: You have the right to request a copy of the personal data that 88zz holds about you, along with information about how it is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request that 88zz delete your personal data. This right is subject to limitations where we are required to retain data by law (for example, anti-money-laundering record-keeping requirements).
• Right to Restriction of Processing: You may request that 88zz restricts its processing of your personal data in certain circumstances — for example, while the accuracy of the data is being verified following a rectification request.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes, which will be honoured immediately upon receipt of your request.
• Right to Withdraw Consent: Where processing is based on your consent (principally for marketing), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

88zz will not charge a fee for reasonable data access or rights requests. Where a request is manifestly unfounded, excessive, or repetitive, 88zz reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for doing so.

11. Children and Minors

The 88zz Platform is strictly intended for adults aged 21 years and above. 88zz does not knowingly collect, process, or retain personal data belonging to any individual under the age of 21. Age verification is a mandatory step in the account registration process, and 88zz reserves the right to require additional documentary proof of age at any time.

If 88zz becomes aware that personal data has been collected from an individual under the age of 21 — whether through misrepresentation during registration or any other means — the relevant account will be immediately suspended, all associated data will be reviewed, and the account will be closed in accordance with the 88zz Terms & Conditions. Any funds deposited will be returned to source after investigation.

12. Changes to This Policy

88zz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, operational procedures, legal obligations, or the services we offer. Where a material change is made, we will provide reasonable advance notice to registered players via email or a prominent notice on the Platform.

The effective date shown at the top of this Privacy Policy indicates when the current version was last updated. Your continued use of the 88zz Platform after an amended Privacy Policy has been published constitutes your acceptance of the changes. We encourage you to review this policy periodically.

If you disagree with any changes to this Privacy Policy, you should stop using the Platform and close your account. Any data already collected before the amendment date remains subject to the version of this policy that was in effect at the time of collection, unless you consent to the updated terms.

13. Contact Us

If you have any questions, concerns, or requests in relation to this Privacy Policy or the way 88zz handles your personal data, please contact our support team. All privacy-related enquiries are handled in English and responses are typically provided within five Working Days (Bangladesh Standard Time, BST UTC+6).

Privacy and data requests: [email protected]

When submitting a data rights request, please include your registered account username, your full name as registered, and a clear description of your request. This helps us locate your records and respond accurately and promptly.